 |
 |
Policies
CANCELLATION POLICY FOR PRIVATE & SEMI-PRIVATE SESSIONS:
If you anticipate you will miss your regularly scheduled class, please notify us via e-mail with a minimum of 24 hours notice. You will be charged full session amount for providing less than 24 hours notice. You may provide this notice by contacting us here.
CANCELLATION POLICY FOR GROUP APPARATUS CLASSES:
If you anticipate you will miss your regularly scheduled class, please notify us via e-mail with a minimum of 24 hours notice, and no more than one week ahead of time. You may provide this notice by contacting us here.
MAKE-UP POLICY FOR GROUP APPARATUS CLASSES (including jump classes):
We want to support you in maintaining a regular and strong pilates practice. We understand that life can get in the way, so to accommodate you we are offering you an opportunity to make up missed classes. Please be aware that our make-up policy applies to students who have provided 24 hours or more notice of missing class. If you miss your regularly scheduled group apparatus class, and have provided 24 hours notice, you will have 10 days to make that class up in another group apparatus class, pending availability. Make-ups will be scheduled within 48 hours of the make-up class and we will notify you of availability via e-mail 48 hours prior to the class. You will receive one free scheduling change per month per class that you are enrolled in... ie: If you have one class per week, one change per month is included in your plan... If you have three classes per week, you receive three changes per month with your plan. Changes count per incident…ie: If you are going on vacation for two weeks, this counts as one scheduling change incident. After that, to cover administrative costs, there will be a $5 fee per schedule change. If there is no availability in another group apparatus class within the 10 day period, then you can make up your class in any of our regularly scheduled mat pilates or yoga classes. If you are unable to make your regularly scheduled class, then we cannot guarantee there will be space in one of our other group apparatus classes.
CURRENT HOLIDAY SCHEDULE:
Sattva currently recognizes the following holidays when the pilates studio is closed: Memorial Day, Labor Day, Thanksgiving, Christmas (12/24, 12/25,12/26), New Years (1/1 and 1/2), Fourth of July. This could change at any time to reflect demand for classes.
